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Questions, feedback, a bar that should carry it, or help with an order. Write to us and a person answers.
Carry SunGod
Bars, restaurants, shops and distributors: pricing, samples, POS and everything else lives on the Industry page.
IndustryHelp with an order
Online orders are fulfilled by licensed retailers in the AccelPay network. For a damaged, wrong or missing order, write to them within 7 days of delivery.
support@accelpay.ioFollow along
Shipping and orders
The short version: 21+ signature on delivery, 4 to 8 days door to door, most states.
01 Where do you ship?
Our retail partners can fulfill orders in the US except for AK, HI, MI and UT. Checkout tells you if your zip is covered.
02 How much is shipping?
Calculated at checkout from your location and order size. You see the exact cost before you pay.
03 How long does it take?
Typically 4 to 8 days from order date. Partners fulfill within 1 to 3 business days and ground shipping is usually 3 to 5.
04 Do I have to be home?
Yes. Someone 21 or older with a valid ID has to sign for it. By federal law the carrier has to check, and after a few failed attempts the box goes back at the customer's cost.
05 Can I track it?
Yes. Once it ships you get an email with the carrier, the order and the tracking number.
06 Can I get a refund?
You can cancel or request a refund any time before it ships. Once it has been delivered we cannot refund it, but if something is wrong with the product, write to support@accelpay.io and they will make it right.
07 What if it arrives damaged, wrong, or not at all?
Write to support@accelpay.io within 7 days of the delivery date with a photo of what happened. They replace the product or issue a credit or refund, your choice.